COMPANY: Shelby Systems / Arena

CONTACT: (800) 877-0222; mktg@shelbyinc.com

LATEST VERSION: 2008.1

Q: Are upgrades free?

A: Included in annual support cost.

Q: Are they automatic?

A: Yes.

Q: Is your software Web-based?

A: Yes.

Q: Is your software hosted remotely, or can churches choose to host on an in-house server?

A: Either.

Q: Does your management software: Include accounting, payroll and bookkeeping features?

A: No.

Q: Have a built-in content management system for churches to use to update/upload content to their Web sites?

A: Yes.

Q: Include resources for operating an Intranet or Web portal?

A: Yes.

Q: Organize mass e-mailings?

A: Yes.

Q: Track and manage attendance?

A: Yes.

Q: Allow uploads of images?

A: Yes.

Q: Include a general ledger?

A: Yes, when included with Shelby Financials.

Q: Track individual giving?

A: Yes.

Q: Contain a calendar for the planning of events and use of facilities?

A: No.

Q: Do you offer 24/7 tech support? If not, what is the availability of your tech support?

A: 7 a.m. – 6 p.m. CDT, seven days a week.

Q: Do you provide help for installation and implementation beyond the manual?

A: Yes.

Q: How does your pricing structure work?

A: Single purchase cost and annual support fees.

Q: What distinguishes your product from other CMS products?

A: Arena offers a shared-source, browser-based application with hosting freedom.